imperial Terms of Use

These are the terms that govern your use of imperial, our online entertainment platform offering football markets, live-dealer tables, slot games, and esports betting. By creating an account on imperial, you agree to these terms and acknowledge that our services are available only where local law permits.

We at imperial set out our obligations to you as an account holder, the conditions under which we accept deposits and process withdrawals, and how we settle entries. This page covers account eligibility, deposit and withdrawal rules, dispute resolution, and jurisdiction restrictions. We encourage you to read these terms carefully before funding your account or placing entries.

Users are responsible for verifying that their access to imperial and use of our services comply with their own jurisdiction's applicable laws and regulations.

Account eligibility and registration on imperial

When you join imperial, you must be of legal age in your jurisdiction and provide accurate, current information during registration. We require your email address, a secure password, and your full name, date of birth, and national ID number for KYC (Know Your Customer) verification. Our team reviews your documents and approves or declines your account within a standard timeframe. Until your account is verified, you cannot deposit or place entries.

We at imperial reserve the right to refuse or suspend any account that violates these terms, breaches local regulations, or presents fraud or security risk. If we suspect money-laundering activity, self-dealing, or account sharing, we may temporarily lock your account while we investigate. We will communicate the reason for any suspension or closure via email. If your account is closed, we return any remaining balance to your registered payment method within standard processing time.

Deposits and withdrawals on imperial

We at imperial accept deposits via six e-wallet methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual-account options (mobile banking, local payment, online payment, e-wallet). When you request a deposit, you authorise the transfer from your payment account to imperial. E-wallet deposits typically credit within seconds to minutes; bank virtual-account deposits follow standard inter-bank settlement, usually within hours on business days. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), bank processing may extend.

You can only withdraw to the same payment method you deposited with. This protects your account and complies with anti-money-laundering regulations. Withdrawal requests are subject to standard verification — our team confirms that your account activity aligns with your identity and the requested amount. Once approved, e-wallet withdrawals process within minutes; bank withdrawals follow bank settlement timelines. We do not charge withdrawal fees; any deduction comes from your payment provider.

On imperial, minimum and maximum deposit amounts vary by payment method but are displayed before you complete any transaction. Deposit and withdrawal limits are set by your payment provider (mobile banking, local payment, online payment, etc.), not by us. If you reach your provider's limit, you can use an alternative payment method or wait until your provider resets your limit.

• 1
  E-wallet deposits on imperialSeconds to minutes

  e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking deposits credit immediately once you confirm in the payment app.

• 2
  Bank VA deposits on imperialHours to business day

  local payment, online payment, e-wallet, mobile banking virtual-account transfers settle per standard inter-bank processing.

• 3
  Withdrawal requests on imperialSubject to verification

  We review all withdrawals for fraud and compliance before processing. Once approved, payment follows deposit method timelines.

• 4
  No imperial withdrawal feesFull amount transfers

  We charge zero for withdrawals. Any cost comes from your payment provider.

How entries settle on imperial

We at imperial settle entries automatically according to published rules for each game category. Football entries settle when official results are confirmed by the league (Liga 1, Piala Indonesia, Champions League, etc.). Live-dealer entries settle when the dealer closes the round — blackjack, roulette, baccarat, and Dragon Tiger all settle instantly. Slot outcomes settle based on certified random number generator results and are paid immediately. Esports entries settle on verified tournament results.

All settlement is automatic and non-discretionary. You do not request manual approval or appeal for settlement review — outcomes are determined by game logic or official league results, not by our judgment. If you believe a settlement is incorrect due to a system error, contact our support team with your entry slip and relevant details. We investigate genuine technical errors and correct them.

On imperial, you cannot cancel an entry once it is placed and confirmed. You can only cancel during the placement window before confirmation. Unplayed entries (for example, a football match that does not occur) are refunded to your account balance.

Jurisdiction and availability of imperial

We at imperial provide our services only where local law permits online gaming or entertainment wagering. We do not claim to be licensed in Indonesia or any other single jurisdiction. Users are responsible for verifying that their access to imperial and use of our services comply with their own jurisdiction's applicable laws and regulations. If your jurisdiction prohibits online gaming, you must not access imperial.

Our platform operates across Indonesia's supported regions, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. If we become aware that you are accessing imperial from a jurisdiction where our services are prohibited, we reserve the right to close your account and return your balance. We monitor for VPN usage and may restrict accounts that attempt to circumvent jurisdiction blocks.

Service availability

imperial operates only in jurisdictions where applicable law permits.

User responsibility

You verify that your access complies with your jurisdiction's law before using imperial.

Account closure

We may close accounts that access imperial from prohibited jurisdictions.

No license claim

imperial does not claim licensing in Indonesia or elsewhere; we operate under applicable law frameworks.

Dispute resolution and contact

If you have a complaint or dispute regarding your imperial account, deposits, withdrawals, or entry settlement, contact our support team via email. Describe your issue, provide your account email and entry slip or transaction reference, and we will investigate. We aim to respond to all disputes within a standard timeframe and provide a clear resolution.

If you and imperial cannot resolve a dispute, you may request escalation to our disputes team for independent review. This process is transparent — we document all communications and decisions. Some disputes may require third-party verification (for example, checking official league results for a football settlement) or payment-provider investigation (for a stalled deposit). We cooperate with these processes and provide any requested documentation.

By using imperial, you agree that disputes are resolved under the terms set out here and that you waive the right to pursue legal action outside this framework, except as required by your local jurisdiction's mandatory consumer-protection laws.