imperial Casino & Sportsbook Data Care

This page describes what we collect when you use imperial and how we keep that data protected. We operate our platform across supported jurisdictions, and your privacy is central to how we handle account information, payment details, and betting activity.

We at imperial recognize that trust depends on transparency. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or access our live-dealer tables and sportsbook from Jakarta, Surabaya, Bandung, Medan, or Semarang, we collect and process data to deliver our service reliably. This policy explains what happens to that information.

Our commitment is straightforward: we collect only what we need, we do not sell your data to third parties for marketing, and we apply industry-standard encryption to protect sensitive information. Users are responsible for verifying that their access to imperial and use of our services comply with their own jurisdiction's laws and regulations.

What We Collect on imperial

When you register an account on imperial, we collect your email address, phone number, and full name. During account verification, we request identification documents—a national ID card, passport, or driving licence—to confirm your identity and comply with anti-money-laundering regulations. We store these documents securely and use them only for verification purposes.

Our payment systems record transaction history: the payment method you chose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), deposit and withdrawal amounts, and timestamps. We keep this record to process refunds, dispute resolution, and tax reporting where applicable. We do not store your full payment card or e-wallet password.

We collect betting activity data—which markets you access, how long you browse football leagues or live-dealer tables, and your wager history—to improve our platform experience and detect irregular account behaviour. We use IP addresses and device identifiers to track login sessions and flag unauthorized access attempts.

How We Use Your Data on imperial

We process your information for five main reasons: to deliver our services (account management, payment processing, game access), to verify your identity and prevent fraud, to comply with legal obligations (tax, anti-money-laundering, gambling regulations), to improve imperial's performance and user experience, and to contact you about account updates or promotions—only if you opted in.

Our customer-support team in Jakarta and across Indonesia may access your account history and identity documents when you request assistance with a withdrawal delay, a payment dispute, or account verification. We train our staff on data protection and limit access to what is necessary for their role.

We do not sell or rent your personal data to third parties. We may share anonymized, aggregated betting trends with our payment processors and fraud-detection partners to improve security, but never your name, contact details, or transaction amounts.

Third-Party Processors

We rely on external partners to operate imperial safely. Our payment processors—the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions—receive your payment details and transaction amounts only. Your betting activity and account password are never shared with them.

Our servers may sit outside your jurisdiction. We use data-centre providers in multiple regions to ensure fast, reliable access to imperial. These providers sign data-processing agreements that bind them to our privacy standards.

We work with fraud-detection services to monitor for suspicious login patterns and unauthorized access. These services see IP addresses, device information, and transaction frequency—but not your full identity or banking details.

Your Rights and Our Obligations

You have the right to access your personal data held on imperial. You can request a copy of your information by contacting us; we will respond within ten business days. You can also ask us to correct inaccurate information or request deletion of your data, subject to legal retention obligations.

We retain your account data for as long as your account is active, plus seven years after closure for tax and regulatory compliance. Identity documents are deleted after verification unless law requires us to keep them longer. Payment transaction records are kept for five to seven years depending on jurisdiction.

Data breach

If we discover unauthorized access to your imperial account, we will notify you within 72 hours and advise on account security steps.

Data portability

You can request your account data in a standard format for transfer to another service.

Marketing opt-out

You can unsubscribe from promotional emails at any time via the unsubscribe link in every message.

Our service is available only where local law permits. If you are in a jurisdiction where imperial is restricted, we will deactivate your access. We comply with data-protection laws in Indonesia and the EU's GDPR where applicable.

For questions about this privacy policy, contact our support team. We operate data-protection inquiries Monday to Friday, 09:00–17:00 Jakarta time, across Idul Fitri and Nyepi holidays.

Contact imperial

If you have concerns about how we handle your data on imperial, write to our data-protection officer or use our in-app support form. We will respond to privacy complaints within 14 business days.